Last Updated: 13/03/2024

  • Introduction:
    • These Terms and Conditions govern your use of the add-ons provided by Svagam Hospitality Pvt. Ltd., including its products under the brand name Carbon, accessed through online payment gateways. Please read these Terms carefully before using our Services.

  • Acceptance of Terms:
    • By accessing and using our Services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms, you may not use our Services.

  • Definitions:
    • Services: Refers to business applications such as the Feedback Management Mobile App and Waiting Queue Management Mobile App, integrated with Svagam Platforms, including our product Carbon

    • Content: Refers to the materials, including visual interfaces, graphics, design, compilation, computer code, and other elements provided by Svagam Hospitality Pvt. Ltd. as part of the Services.

    • Your Content: Refers to any content, including customer information and materials uploaded or transmitted by you through the Services.

  • License and Restrictions:
    • Subject to these Terms, Svagam Hospitality Pvt. Ltd. grants you a limited, non-exclusive, non-transferable license to access and use the Services for your personal or internal business purposes. You may not:

    1. Use the Services for any unlawful purpose.
    2. Attempt to gain unauthorized access to the Services or any related systems or networks.
    3. Modify, adapt, or reverse engineer any part of the Services.

  • Intellectual Property:
    • Svagam Hospitality Pvt. Ltd. owns all intellectual property rights in the Services and the Content. You may not use, reproduce, or distribute any Content from the Services without prior written permission from Svagam Hospitality Pvt. Ltd.

  • Your Content:
    • You retain ownership of any intellectual property rights in Your Content. By submitting Your Content, you grant Svagam Hospitality Pvt. Ltd. a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, and publish Your Content for the purpose of providing the Services

  • Privacy Policy:
    • Your use of the Services is governed by our Privacy Policy. By using the Services, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

  • Limitation of Liability:
    • To the extent permitted by law, Svagam Hospitality Pvt. Ltd. shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the Services.

  • Termination:
    • Svagam Hospitality Pvt. Ltd. reserves the right to terminate or suspend your access to the Services at any time without prior notice for any reason, including if you violate these Terms.

  • Changes to Terms:
    • Svagam Hospitality Pvt. Ltd. reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms

  • Governing Law:
    • These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.
  • Contact Us:
    • If you have any questions about these Terms, please contact us at info@svagam.com