Last Updated: 13/03/2024

  • Introduction:
    • We, Svagam Hospitality Pvt. Ltd. ("We", "Us", "Our", “Company”), respect the privacy of everyone who visits our website, uses our desktop application, and/or uses our mobile applications (the website, desktop application, and the mobile application are collectively called, the “Svagam Platforms”). The Company has created the Svagam Platforms and licensed the use of the same, as part of its business operations. The services are rendered by the Company through the Svagam Platforms, including our product Carbon.

    • We are highly committed to the privacy of your data and information and in providing services to all the subscribers/users of the Svagam Platforms, including our product Carbon. As a result, we would like to inform you regarding the way we collect, process, store, and use your personal data. We recommend you to read this privacy policy (hereinafter referred to as “Policy”) so that you understand our approach towards the use of your personal data. This Policy shall form part of the Terms of Services and any other additional Terms of Use issued by the Company with respect to the use of the Services in the Svagam Platforms and is in compliance with applicable laws and regulations, including, but not limited to the Information Technology Act, 2000, as well as with the European Union General Data Protection Regulation (“GDPR”) standards.

    • By submitting your Personal Information (as defined hereinafter) to us and indicating your agreement with this Privacy Policy, you (or anyone who accesses and uses the Svagam Platforms, including our product Carbon, shall be referred to as “You”, “Your” or “User” as the context may require) will be treated as having given their permission, wherever necessary and appropriate, to our collection, use, and disclosure of Personal Information and accept this Policy along with any amendments or modifications as may be made from time to time. If you do not wish to provide any Personal Information, you are not entitled to use any of the Svagam Platforms or avail any of the services provided in the Svagam Platforms (“Services”). This Privacy Policy is subject to our general Terms of Services provided at the time of signing up. (“Terms”).

  • Personal Information We Collect:
    • We limit the collection of personal data to only that which is absolutely necessary to carry out our legal or business obligations. In some cases, however, the provision of personal data may be partly required by law (e.g., tax regulations), is needed as part of or as a result of contractual negotiations, or as part of providing a service. The non-provision of the personal data would have the consequence that the contract or service with the data subject could not be provided or concluded, therefore is considered legitimate interest for processing.

    • Any information that is collected from you during the process of registration and subscription of the Services available at the Petpooja Platforms, further during the course of accessing and using the Services available at the Petpooja Platforms, shall be referred to as Personal Information. Personal Information shall include, but not limited to:

      1. Name/ Company Name
      2. Email
      3. Phone number
      4. Address
      5. Billing information when you use our Services through our Svagam Platforms, including our product Carbon.
      6. Any information, reviews, or comments mentioned by you during the process of completing any customer survey.
      7. Any sensitive personal data information as provided under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, such as passwords, financial data, data identifying the gender of the person, etc.

    • We also collect information relating to your usage of the Svagam Platforms, including our product Carbon, necessary for the purpose of providing you with the best possible service.

    • When you visit the Svagam Platforms, including our product Carbon, we may collect certain non-personal information as well. We may collect additional information including the type of device you use for accessing the Services, IP address of your device, and any other information about the manner of usage of the Svagam Platforms and access to the Services. We are entitled to collect the information relating to the pattern of your use of the Svagam Platforms.

    • We use temporary and permanent cookies, and we obtain certain types of information when you access the Svagam Platforms, including our product Carbon, or advertisements and other content served on the Svagam Platforms to secure and enhance your overall experience of using our Services. This information may include, but is not limited to, your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser. We use cookies primarily for authentication but may also use them to improve the quality of our Service by storing your preferences and tracking your usage trends.

    • When you download or use our Svagam Platforms, including our product Carbon, for accessing the Services through your mobile, we may receive information about your location and your mobile device, including a unique identifier number for your device. We may use this information to provide you with Services if required. We use mobile analytics software to allow us to better understand the functionality of our app on your phone. This information may include, but is not limited to, how often you use the Svagam Platforms, the events that occur within the Svagam Platforms, aggregated usage, performance data, and where the Svagam Platforms was downloaded from.

    • When You send emails or other communications to Us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

    • We gather certain information and automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

    • Where the legal basis for Us processing Your personal data is that You have provided Your consent, You may withdraw Your consent at any time. You will not suffer any detriment for withdrawing consent. If You withdraw such consent, this will not make processing which We undertook before such withdrawal of your consent unlawful.

    • You can withdraw Your consent by contacting the Data Protection Officer, details of whom are provided within this Privacy Policy.

    • Rights of a Data Subject

    • Right to be informed: You have the right to be informed about what information is being collected, and how it is being used.

    • Right of access: You have the right to access and receive a copy of Your data

    • Right to rectification: You have the right to correct any inaccurate data, or complete any incomplete data.

    • Right to erasure: You have the right to request the erasure of your data, under the following circumstance:

  • Use of Your Personal Information:
    • We use the Personal Information and all other information provided by you to process your request for Services and to provide you with the Services. services.

    • We may use the Personal Information for data analytics, either for you or for third parties.

    • We use the Personal Information to enhance our Services, provide support to you, communicate with you, and comply with our legal obligations, including for auditing purposes.

    • From time to time, we may share the Personal Information with third parties that we consider may have goods or services which are of interest to you. Such Personal Information is shared as part of the business understanding, and the confidentiality of the Personal Information shall be protected at all times.

    • We may use the Personal Information in any other manner that we may deem fit, in compliance to the applicable laws. We may also disclose Personal Information, in good faith, wherein the access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect us against imminent harm to our rights, property or safety, or as permitted by law or (e) in order to showcase the Company outreach and business portfolio, its scope and business volume to potential investors.

    • If you sign up to receive email newsletters or promotional materials from us, we will use the information you give us to provide the communications you have requested. You can cancel email newsletters or promotional materials by selecting "unsubscribe" at the bottom of such communication. If you no longer wish to receive push notifications, you may turn them off at your device level.

  • Security of Your Personal Information:
    • We endeavor to take appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your Personal Information and to maintain data security. These safeguards take into account the sensitivity of the Personal Information that we collect, process, and store and the current state of technology. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.

    • We host our product in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

    • We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your Personal Information secure. You should not share your user name, password, or other security information with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions. You using the Petpooja Platforms and accessing the Services provided by the Company shall mean that you have agreed to the terms of this Policy and no such separate agreement is required from your end.

    • You acknowledge that we shall not be liable to you under any circumstances for any direct, indirect, punitive, incidental, special, or consequential damages that result from or arise out of, or a breach of, or compromise of registration of your account with us and/or your ability or inability to use your account.

  • Retention of Personal Information:
    • Your personal data will not be kept for longer than is necessary to fulfill the specific purposes outlined in this Privacy Policy and to comply with relevant legal requirements.

    • Any data we retain will be anonymous.

  • Transfer of Data:
    • We may transfer and store the data we collect about you in countries other than the country in which the data was originally collected.

    • When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements.

  • Updating, Modifying, and Deleting Your Information:
    • You can update, modify, or delete your personal information by accessing your account in our Product.

    • To delete your account, you can email us at

  • Changes to Privacy Policy:
    • We reserve the right to amend or revise this Privacy Policy from time to time. Any changes will be posted on our website.

  • Governing Law:
    • This Privacy Policy is governed by the laws of India, and courts in Ahmedabad, Gujarat, shall have exclusive jurisdiction over any matter arising from this Privacy Policy.

  • If you have any grievance with respect to our Product or services, you can contact our Grievance Redressal Officer:
    1. Name: Svagam Admin
    2. Email:
    3. Contact:+91 80806 09515

  • Data Protection Officer:
    • We have appointed a Data Protection Officer to handle any queries regarding our data privacy policies and practices:
    • Name: Svagam Admin
    • Email:
    • Contact:+91 80806 09515

  • Agreement to Terms:
    • By using our Product, you agree to the terms outlined in this Privacy Policy.